Interviews with the people doing it
A survey with the people who run the process every day, not only with whoever describes it in a meeting.
Service
Process mapping
The flow drawn end to end before anything is automated. A badly mapped process just automates the error faster.
This is the step almost everybody skips, and it is the one that avoids the most expensive disaster: automating a process nobody actually understands. If the rule lives only in one person's head, it is not ready to become code.
Book a 30-min conversationWhat this service covers
Deliverables that work together or separately, depending on where your brand stands.
Current flow diagram
A map of the process as it actually happens, with the exceptions and shortcuts the team invented to survive.
Bottleneck identification
Waiting points, rework and duplication highlighted, with a cost estimate for each.
Future flow design
A proposal for the already simplified process, separating what should be automated from what should be eliminated.
Automation prioritisation
An order of attack by impact and effort, so you start with what gives back the most time at the least risk.
Official documentation
The process recorded and validated, usable for training, audit and for the next automation.
How we work
A clear method. A partner who stays when execution starts.
The real process, not the official one
We map what happens, not what the manual says happens. The difference is usually the problem.
Eliminate before automating
A step that does not need to exist should not be automated. It should be removed.
Whoever runs it takes part
The people doing the work know the exceptions. A map made without them is born incomplete.
Exceptions documented
The rare case is exactly what breaks automation. It goes into the map from the start.
A map that becomes training
The documentation serves whoever joins the team tomorrow, not only the project at hand.
Frequently asked questions
Why not automate straight away?
Because automating a confused process multiplies the confusion. Mapping usually reveals steps that can simply stop existing.
How long does it take?
Two to five weeks per area, depending on how many systems and people are involved.
Do I have to pause the operation?
No. The survey happens in short sessions with the people doing the work, without interrupting it.
What if the process changes later?
The documentation is built to be updated. We deliver it in a format your team can maintain.
Which areas does it apply to?
Any with a repetitive routine: finance, HR, logistics, support. We have mapped all four.
What do I get at the end?
The current flow, the proposed flow, the list of bottlenecks with estimated cost, and the prioritisation of what to automate first.
Want to understand how this applies to your brand?
Tell us about your operation. We will say honestly what can be delivered and how long it takes.
Get in touch